Understanding people’s experiences of urgent and emergency care in Gloucestershire
We investigated the demands on urgent and emergency care services by
supporting our local communities to speak about their experiences.
supporting our local communities to speak about their experiences.
Summary
We worked with local organisations to hear from our diverse communities about urgent and emergency care in Gloucestershire, including Bangladeshi, Arabic and Chinese women, people with disabilities, carers and young people.
Key findings
- More wheelchairs and hoists available in hospitals.
- Recognise the importance of Community Liaison Nurses.
- Increase patient awareness of ‘calm’ spaces.
- Make sure staff are trained to ask if a person has a Health Passport, What Matters to Me folder or ReSPECTform.
- Review NHS websites to ensure they are up-to-date, easily accessible and have a language translation function.
We shared our findings with the ICS Urgent and Emergency Care Clinical Programme Group. They are reviewing our recommendations to help improve patient experience for people with different needs.
Downloads
If you need this report in a different format, please email info@healthwatchgloucestershire.co.uk or call 0800 652 5193 .
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