“My family have variously received lifesaving treatment for cancer and heart disease, broken bones and infections, as well as support with dementia and Alzheimer’s, mental illness, and cerebral palsy. So now it’s payback time, and with a scientific background in quality assurance I can help by constructive review which will lead to improvement in service and delivery. Nothing (even the NHS) is perfect, and each Enter and View visit, each document review, each PLACE visit, is a step towards improvement.”